The astute sellers’ response - ‘This is a claim for an item which the buyer asserts arrived broken. Check your item's delivery information. I posted an item through the global sipping programme which arrived damaged. As for the eBay Money Back Guarantee, yes again the buyer can lodge a claim. The post office may ask for proof of the damage so a picture is important both for ebay and the P.O. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. Becoming a great eBay seller means there’s a financial reward for a bit of work — and a lot of fun — ahead of you. Order was shipped USPS First Class with no insurance. My item arrived broken. Simon Hayden. I had no idea until it showed up empty and then I refunded the buyer. Items shipped to most countries can be covered, although there are some exclusions. contact your buyer and ask them to send a photo via the ebay email of the damage, if they are honest they will do so. The item was still in factory shrinkwrap but there was no padding for it … Select Send. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. Things have changed since 2001. Seller Is Out of Luck when eBay Packages Get Stuck: by: FeelingFroggy : Fri Jun 5 18:24:01 2020: Nothing new about that. On eBay, we offer ShipCover insurance when you buy and print USPS labels on our site. If your item has arrived, but there's something wrong with it, or it doesn't match the listing, you can return it. If your item hasn’t arrived, has turned up damaged or faulty, ... You can follow your package online all the way to your shipping address when the seller uploads tracking information. I sent a package to someone through an ebay auction. as its no your fault if its broke in the post. Instead it would be broken down into categories based on the HS code. if you shipped it Priority, it had $50 insurance on it. 2 min article; Get help with an item that hasn't arrived If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. eBay International Priority Shipping packages from USA to Germany are often delivered by Artis-Web.de, UPS, GLS, DHL Paket and myHermes DE. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. You'll find a full list of countries and items that aren't included in the Frequently Asked Questions section of our ShipCover page - opens in new window or tab . The package used does not follow our Packaging guidelines. If you want to contact us about something that needs a response, please contact us here. Buyer is very helpful and provided me photos of the damaged item. It wouldn't be broken down for each individual item or for each buyer's package. The tracking information says that it arrived at their mailbox and the tracking information online says nothing about it arriving damaged or missing contents which USPS would have notated. No Returns means nothing when it's broken. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Jonathan Ward paid for express delivery with DPD to send a £625 fabric printer to an Once your package has left the Global Shipping Center in Erlanger, Kentucky, US it's handed over for international delivery to one of Pitney Bowes' subcontractors. Am I responsible for that? Seller said they would claim off Parcelforce, as they had paid for insurance and I stupidly agreed, thinking I was being helpful. I've already opened a dispute with PayPal, but we're at an impass: I say, "I'm not accepting broken merchandise, with the hope that the Post Office will pay me back at some point in the future." The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. Received the note below today from customer service. Problem is ebay won't do anything. The buyer wants me to refund her in full plus the shipping charges. Learn more about asking eBay for help. Part of eBay For Dummies Cheat Sheet . When the eBay selling habit becomes profitable, there’s a good chance selling can morph from a hobby to the desire to build a full- or part-time eBay business. This is where eBay is right, you're responsible for getting the item to the buyer. They all tracked to the item has arrived in an international destination, then stop. The package was finally delivered yesterday, Dec. 14. I purchased a limited edition snow globe for $100 with $25 shipping and handling. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Reply. Item arrived damaged. Unfortunately, since you did not post the item with tracking, you are limited to these two solutions: – Refund the buyer Most sellers are also willing to accept returns if you’ve just changed your mind. Ask eBay to step in and help. After over a month of emails and calling them. WE don't waste out time calling ebay for a stuck package as you will always get the same answer. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. When you fulfill an Amazon.com order, buyers are always given an opportunity to request a refund, and sellers have the option to accept, issue, or close the refund request. Sorry to hear your package hasn’t arrived safely to the buyer. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. I do believe my items were taken by US customs. If they are chancers ask them to return the item for a full refund, they have to pay for the postage and packaging. So there could be costume jewelery going to 5 different buyers in Canada but the manifest would only show the total value for all costume jewelry along with taxes and duty info. Return your item. Hi all, So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. If you decide to accept the request, it is important that the buyer returns his product before you issue a refund. Tracking eBay package in Germany. Follow these steps to get your refund. End of claim. By Marsha Collier . If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. The seller has 3 business days to get back to you. However, if the seller hasn't been able to resolve your problem after 3 business days, we're always ready to step in and help. The empty package was not from the buyer because they were a newbie and didn't even complain or say anything. Its been happening for years. Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. On eBay’s side, they may consider the package delivered as per the tracking number. Hello, I am looking for some advice regarding refunds and the global shipping programme. Please send your website feedback here - we won’t reply to your message. Item was sent in bubblewrap and grey plastic postage bag. What happens after you've started a return. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. I bought an item for £50 plus £9.50 postage. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. The package was damaged, it looks like a truck tire ran it over or something??? Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. Some sellers may also be able to send you out a replacement item, if they have one. Appeal eBay's decision about a return or missing item for buyers. But DO ask for it back, and don't refund until you do. Claims is made after 30 calendar days from when the parcel was dispatched; You do not provide all the documents requested by customer service. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Label was printed using Shutl service on Ebay. If you have a reference number and want to check where your item is, please use Track your item. It was damaged during shipping. Most sellers on eBay are happy to ship everything to you in the same package if you’re buying multiple items from them. The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Item was sold on ebay and sent by MyHermes. If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. June 4, 2020. Cancelling your case Thankfully, when I made the purchase, in the shipping options, I opted to include shipping insurance (vis USPS). I had an item go missing and the seller said that they had proof of posting but would send me another item out, that never arrived either contacted ebay opened a case and the case closed and i ended up £10 out of pocket with no item. @1978left wrote:. When i ship things on ebay i take a picture of it before posting plus i wrap it in bubble wrap even if its unbreakable no one can say then it was damaged also send it recorded and if they say its damaged make them send you a picture and if it looks that they have broken it then show them evidence you have of what it was like when you posted it. Hello, I tried to claim a refund from MyHermes due to heavily damaged parcel. I sent off an ebay package to a buyer. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? I bought a stereo component off ebay, and it arrived broken. It states the package arrived but was ripped open and the item removed before it was delvered. 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